HOW TO ORDER

 

Dear valued customers, thank you so much for choosing our store! To help you complete your order quickly and save time, we have prepared a detailed step-by-step order guide. It’s easy to follow, and you can finish your purchase smoothly by following the instructions. If you have any questions, feel free to contact our customer service at any time.

I. Pre-Order Preparation (Finish in 1 Minute to Avoid Interruptions)

Making simple preparations in advance will make the ordering process smoother and prevent interruptions due to missing information:
  1. Ensure a stable internet connection. We recommend using mainstream browsers such as Chrome or Safari for a better experience;
  2. Prepare your shipping address in advance (fill in accurately. For international shipping, please use English/Pinyin to avoid logistics errors);
  3. Confirm that your payment method is available (supports credit cards, PayPal, Shop Pay, etc., subject to the store’s payment settings).

II. Detailed Order Steps (Finish in 4 Steps, Super Easy)

Step 1: Select Products and Add to Cart

1. Browse our store to find your desired products through homepage recommendations, the top search bar (enter product keywords), or the navigation bar "Product Categories";
2. Click on the product to enter the details page. Carefully check the product description, specifications (such as size, color, material), and stock status to confirm it meets your needs;
3. Select the corresponding specifications (if any), click [Add to Cart], and a "Added to Cart" prompt will pop up to confirm completion. You can choose "Continue Shopping" or "View Cart".

Step 2: Check Cart and Confirm Order Information

1. Click the [Cart] icon in the upper right corner of the page to enter the cart page;
2. Focus on checking 3 points: whether the product name, specifications, and quantity are correct. To modify the quantity, adjust the quantity box and click [Update Cart]; to delete a product, click [Remove] next to the product;
3. If you have a store discount code, enter the code in the "Discount code" input box and click [Apply] to enjoy the discount. The discount amount will be deducted automatically;
4. After confirming all information is correct, click [Checkout] to proceed to the next step.

Step 3: Fill in Shipping Address (Critical! Avoid Logistics Loss)

1. The first step on the checkout page is to fill in your shipping address. The interface may vary slightly by store, but the core information is the same. Fill in truthfully as prompted to ensure accuracy:
  • First Name, Last Name: Fill in Pinyin with the first letter capitalized (e.g., Zhang San);
  • Address Line 1: Fill in the detailed street and house number (e.g., No.567 Xingfu Road, Building 8, Unit 201);
  • Address Line 2 (Optional): Fill in supplementary information such as community or building number. Leave blank if not applicable;
  • City, Province/State: Fill in Pinyin (e.g., Shenzhen, Guangdong);
  • Postal/ZIP Code, Country/Region: Fill in accurately. For international shipping, select the corresponding country, and the postal code must match the city;
  • Phone Number: Fill in a reachable phone number for logistics contact.
2. After filling in the address, click [Continue to shipping].

Step 4: Select Shipping Method and Complete Payment

1. Enter the shipping page, select your preferred shipping method (different methods have different timelines and shipping fees, select as prompted). After confirming the shipping information, click [Continue to payment];
2. Enter the payment page, select your payment method, and fill in the payment information as prompted (for credit cards, enter the card number, expiration date, and security code; for PayPal, log in to your account);
3. Carefully check the total order amount (product amount + shipping fee - discount). After confirming it is correct, click [Pay now];
4. After successful payment, the page will display "Order Submitted Successfully", and you will receive an order confirmation email (including order number and logistics information). You can track the logistics status through the order number later.

III. Frequently Asked Questions (Check Here If You Encounter Order Issues)

  1. Order Failure/Payment Failure: Check if the internet connection is stable, if the payment method is available (e.g., whether the credit card has foreign currency payment enabled), and if the address is fully filled. If the problem persists, contact customer service for assistance;
  2. Want to Modify Order Information: You can return to the cart/checkout page to modify before payment. After payment, contact customer service promptly, provide the order number and the content to be modified, and we can assist with modifications if the order has not been shipped;
  3. How to Track Logistics: After the order is shipped, we will send a logistics tracking link to your email. You can also query the logistics status through the order number in "My Account" on the store.
Thank you again for your trust and support! Wish you a pleasant shopping experience! If you have any questions related to ordering, feel free to contact our customer service team at any time.